Are the cakes suitable for vegetarians?
Yes, all our cakes are vegetarian.

Do you offer a gluten-free cake?
Sorry, we don’t currently offer gluten-free.

What is your allergens advice?
All the cakes contain butter (dairy), wheat flour (gluten) and eggs. Ingredients for each cake are listed on the website. For allergens and cereals containing gluten see ingredients marked in underline on product pages. All the cakes are made to a nut-free recipe.

ケーキは大豆、亜硫酸塩、グルテンを含むその他のシリアルを扱うベーカリーで作られています。

What date mark will be on the cakes?
All cakes are date-marked. Cakes will be delivered with a minimum of 30 days before their ‘best-before’ date.

How should the cakes be stored?
Fruit cake is an ambient product. The cake is ready to eat. Store in a cool, dry place, out of direct sunlight. No need to refrigerate. Do not freeze.

Can you decorate the top of the cake?
Sorry, we don’t decorate our cakes. All our focus is on the cake itself.

Do you include an invoice when you send the cake?
No, we do not include an invoice as many of our cakes are sent as gifts. We can email an invoice to the buyer upon request.

Does the price include taxes?
VAT is stated at checkout. In the UK cake is zero-rated for VAT but different rates apply in other countries. We are set up to ensure VAT will be accounted for in EU countries. We are not responsible for VAT outside of the UK/EU and we are NOT responsible for import duties and other taxes which some non-EU countries may apply.

どこに配達しますか？
主に英国と西ヨーロッパに配送しています。また、世界中の多くの国への配送も行っております。あなたの国に配達するかどうかを確認するには、注文を入力し（これは約束ではありません）、チェックアウトに進みます - 次に、チェックアウトページであなたの国を入力し、郵便料金が提供されるかどうかを確認します - はいの場合、あなたの国に配達できます。

以下の地域には配送できません。
BFPO の住所、インド、中国、ロシア

What is the cost of delivery?
Postal charges are defined on our 'Delivery' page.

What is the delivery timescale?
See our 'Delivery' page. All orders are dispatched by Royal Mail parcel service. Our delivery times are for guidance only and are not a
保証。ご注文の発送後の配送遅延については責任を負いかねます。

Will you deliver on a nominated day?
No, we cannot provide delivery on a nominated day. Since Covid, Royal Mail is slower than before. If the cake is for a specific event or is a gift for a particular day, please order early to avoid disappointment.  

How do I know my order is on its way?
When you place an order, you will receive an email confirmation. If you don’t receive the email please check your spam/junk folder.

Can I track my delivery?
Yes, after the order has been dispatched you will be emailed
追跡情報。メールが届かない場合は、スパム/迷惑メールフォルダーを確認してください。

Does the cake delivery have to be signed for?
No, but it’s strongly recommended to have someone there to receive it if possible. The tracker will tell us it was delivered. If it then 'disappears' we are not responsible for the loss.

Do you do returns?
As cakes are classed as 'perishable' we do not do returns. A refund will be provided if you prove that our cakes are faulty or damaged, please provide the details by email.
単にケーキが「気に入らない」という非常に珍しい状況で、私たちは後悔しています
これはケーキに欠陥があるという意味ではなく、返金の保証もありません。